Where tax preparation firms lose time today

Seasonal call volume spikes

The same questions -- "Where's my refund status," "What documents do I still need" -- flood staff during peak season.

Prior-year lookups are slow

Finding a specific figure from a client's return two years back means digging through archives.

Staff get pulled off billable work

Every routine question answered manually is time not spent preparing returns.

Built for how tax preparation firms actually work

Instant document lookups

Ask about any uploaded return, W-2, or 1099 and get an answer with a citation to the exact file.

Client self-service

Embed a chat widget on your client portal so clients can check basic status without calling.

Multi-language support

Answer client questions in whatever language they ask, automatically.

"What deductions did we claim last year?" -> DoclyChat finds the prior return and quotes the relevant schedule.

Cut through tax season call volume

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